Frequently Asked Questions
We've been doing this a long time. There are no "stupid" questions.
Whats included in the package?
All packages include the HTML coding, testing, and installation help. The Plus and Pro packages also include design process and iterations, and permanent image hosting for your siognature logo and photos. With the Basic plan, you provide the signature design for us to implement, as well as provide your own hosting for your images. Check out the how it works page for more info on the process.
When can I expect my finished signature?
Most signatures are designed, tweaked and coded within 3 days. Many of them are done in less than a day, and a few are finished in only a few hours. The more descriptive you are in the beginning, and the more responsive you are to our questions, the faster we can get them done for you!
Will you design our logo for us?
The packages do not include any image creation. If you have a logo or an image you want to use, you will have to provide it to us. We can resize it and make the signature work around it, and if provided, we will use it to create a complimentary look and feel for your signature.
What about my partner/co-workers/spouse?
If the same design is used and only the contact info is changed, you can order a duplicate signature at 25% off of the Basic package price. See the bulk discounts page for more information.
What formats can I receive my signature in?
We will provide an HTML file for installation into your email program. The HTML file will work on any machine.
What if I am unhappy with the initial mockups?
The more detailed you are about what you want before the design process, the better it will turn out. It rarely happens, but sometimes we don't get it right on the first pass. Be sure to let us know in detail what you like and dislike about the mockups and we will give it another go. The Plus package has 1 included design iteration, and the Pro package has 2.
What if I have my own idea for the signature design?
Sometime you know exactly what you want and just need some help putting it all together. Be sure to choose the Basic package and let us know what you want. A screenshot or image of how you want it will help us get it exactly right.
Do I own the rights to the signature design?
Yes! You can use it whenever and wherever you wish, it is yours. Many customers take the signature design and turn it into a business card or letter head.
What if there is a bug?
Don't worry! If we messed up in the coding, we will fix it for you for free within a full year of your order.
What payment types do you accept?
You can use Visa, MasterCard, American Express or Discover through our secure checkout pages, or you can use Paypal to settle the bill.
What if my question isn't listed?
Not a problem! Drop us a line via our email or online form. We'll have our customer service team get back to you pronto!